Privacy Policy

Hotel Rainbow understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.

We've created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. By using Hotel Rainbow hotels, our website, our dedicated telephone reservations line and any other Hotel Rainbow service, you are consenting and agreeing to the practices outlined in this statement. Hotel Rainbow will always handle information in compliance with the Data Protection Act (1998).

Collection of data and use of your personal information

We collect your data and use it in the following ways

  • Name, IP address, contact information including email address to track your website experience and interests.
  • On our website when you make or manage a booking; register or alter your details; use the 'info' email addresses.
  • To ensure continuous customer experience, we use the information to process bookings and payments, communicate with you about bookings, products, services and promotional offers, update our records, create and maintain your Hotel Rainbow account(s) and recommend products and services that might be of interest to you. We may also contact you to ask about your experience using our hotels and services as part of a continual program of customer service improvement..
  • We may periodically send promotional emails about new service, special offers or other information which we think you may find interesting using the email address which you have provided. We may also use your information for market research.
  • We might receive information about you from other sources and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.
  • Security

    We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

    Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    You can usually change your browser's settings so that it will not accept cookies, although this may restrict some website functionality.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Hotel Rainbow will only use cookies with your permission.

    Consent

    By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.